Contact US
boulderfountain.com is owned by Southern Grace LLC Madison VA
If you are visiting our retail location the closest airport is in Charlottesville VA (15 minutes), the closest major airport is 2 hours away at Washington/Dulles. Make sure to check our store hours on our store web-site (link below)
If you are visiting our retail location the closest airport is in Charlottesville VA (15 minutes), the closest major airport is 2 hours away at Washington/Dulles. Make sure to check our store hours on our store web-site (link below)
Contact Us To Place an Order. We ship give us a call 866-371-0785 e-mail boulderfountain@gmail.com
My name is Kenny, I’m the guy you see in all the fountain videos.
WHY BUY FROM US? Because if you have questions or need help installing your
fountain you can call us, we are not a sales person sitting at a phone or computer taking orders.
We have installed thousands of fountains and water features.
You can't ask us anything that we have not been asked before.
We are glad to help. You will be happy and you will tell everyone you know just how great it was
to order from us, and you will be our best sales team.
So if you have a question? You can e-mail us, or if you want to place an order please give us a call.
We do not take orders on-line. We think it's best to speak to you first about your order.
We know its the old fashioned way, but it’s the best way.
We want you to be happy with your purchase and to us the only way to do that is to speak to you.
If you are in Virginia you can also visit our store.
We have over 100 fountains on display priced from $29.95 to $20,000.
My name is Kenny, I’m the guy you see in all the fountain videos.
WHY BUY FROM US? Because if you have questions or need help installing your
fountain you can call us, we are not a sales person sitting at a phone or computer taking orders.
We have installed thousands of fountains and water features.
You can't ask us anything that we have not been asked before.
We are glad to help. You will be happy and you will tell everyone you know just how great it was
to order from us, and you will be our best sales team.
So if you have a question? You can e-mail us, or if you want to place an order please give us a call.
We do not take orders on-line. We think it's best to speak to you first about your order.
We know its the old fashioned way, but it’s the best way.
We want you to be happy with your purchase and to us the only way to do that is to speak to you.
If you are in Virginia you can also visit our store.
We have over 100 fountains on display priced from $29.95 to $20,000.
Want a quote? Just fill in this contact form below. Make sure to include your ship to address and item you are interested in.
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The fine print.
Customer error, dissatisfaction, no longer wanting a product or any other reason for wanting to return a product other than documented error will not be accepted. Items in the customer’s possession for longer than 14 days will not be accepted for return. There are no returns on special order/made to order items.
All returns and cancellations are entirely at the discretion of Southern Grace LLC.
Southern Grace LLC accepts no liability for products damaged by misuse, improper installation, or modification.
All cancellations and returns must be authorized by Southern Grace LLC, and an Return Authorization Number (RA#) must be issued and used when returning products or they will be denied. Please e-mail us to receive a (RA#)
Once an item is shipped it can no longer be canceled.
All returns will be subject to a 25% restocking fee.
We will not accept returns on any opened, used or modified merchandise.
Returns and cancellations are solely determined by Southern Grace LLC.
All returns will receive a refund once the returned item is received by Southern Grace LLC and inspected.
There are no refunds or credits on shipping or handling charges. In the case of a return, the return shipping is at the expense of the customer.
Products such as pumps, lights etc are covered by the manufacturer’s warranty only; settlement of all claims is subject to manufacturer’s waiting period to allow inspection of warranted goods.
Products manufactured by Southern Grace LLC have a 30 day warranty on workmanship.
DELIVERY/FREIGHT:
Delivery is via tractor-trailer unless otherwise specified.
Please note that the merchandise is palletized. We offer different freight service options.
-Business delivery will usually be the least costly. The business must receive regular tractor trailer deliveries and have a loading dock or fork truck. Some businesses will not qualify and is totally up to the delivering company.
-Trucking terminal pick up. If you choose terminal pick up you will pick up from delivery companies closest terminal to your address. It is up to you to arrange pick up.
-Home delivery, If you choose home delivery remember a tractor trailer will need to have access. If you requested lift gate service the freight company will drop the pallet curbside. They will not drive up a private drive. It is up to the freight company where they can deliver.
Southern Grace LLC will not be held responsible for any issues that arise as a result of customer unloading of product or any delivery issues. Southern Grace LLC will not be held responsible for any delivery delays once the product leaves our facility.
The customer is responsible for any and all additional fees associated with special delivery requests/services or any additional fees added by the freight company.
All product is carefully inspected and packed prior to being shipped. Any & all claims must be noted at the time of delivery on the Delivery Receipt and the customer must notify Southern Grace LLC within 48 hours of delivery for any claim to be honored.
Product Care & Information
CAST STONE WINTER CARE
All of our cast stone pieces are manufactured with a high density cast stone mix with a PSI (pounds per square inch) strength of approximately 7,500.While this high density mixture is designed to produce a strong and durable product, proper maintenance is recommended to protect our product from the freeze-thaw cycles that occur in winter. Any piece which can hold water, snow or ice, such as a planter, birdbath/ fountain top or shell, and any piece which is placed directly on the ground surface, such as a birdbath/fountain base, can be damaged by the winter freeze-thaw cycles. To minimize any possible winter damage, please follow the simple suggestions listed below.
Cast Stone Products
Birdbaths, Fountains
We suggest that birdbath/fountain tops not be left outside in the winter. Once the top fills with water/snow and freezes, the top may crack. All birdbath/fountain bases, should be raised up off the ground in winter so they will not freeze to the ground surface. Ideally, a fountain should be stored indoors in the winter away from the elements. However, if a fountain bowl must be left outside, remove all pumps, rubber stoppers, drain pipes, and small components, and cover the top, making sure that water does not accumulate in the basin and freeze.
SOUTHERN GRACE LLC WILL NOT BE RESPONSIBLE FOR ANY DAMAGES DUE TO WEATHER CONDITIONS